How To Fix The Internet Explorer Has Stopped Working Error

Although there are many other browsers available, Internet Explorer still is one of the most popular options and it is widely used.

You have probably come across an error like “Internet Explorer has stopped working”, which appears whenever IE freezes.

The error message and the fact that IE is not working are annoying enough, but on top of that, Windows also displays a message that states that it is checking for a solution, when in reality, it isn’t. The message is just a formality, a way to make users feel that Windows is trying to get things fixed.

If Internet Explorer has crashed and all you get is these messages, you will need to solve the problem on your own. The good news is that you can take charge of the situation and fix the issue, following the steps we will show you. You may not be able to rely on Windows finding a solution for you, but you can use the below method to get IE back on track.

Fixing Internet Explorer

Reset Internet Explorer To Default

  • First of all, you will need to end the process completely to ensure that it is closed. Press Shift + Control + Esc to launch the task manager.
  • Next, find and click on iexplore.exe and then click the End Task button.
  • After the iexplore.exe process is closed, click Start and type: Internet Options
    • The Internet properties window will appear
  • Select Advanced (the last tab) and click Reset, which appears near the bottom of the window.
    • This option is intended to reset Internet Explorer Settings to their default condition and once you click it, a dialog box with a warning will appear on your screen, asking you if you are sure you want to reset the settings. However, there is no reason to be concerned because by restoring Internet Explorer to its original state, you can ensure that the tool works as it used to when it was used for the first time. The reset will erase all your privacy and browser settings, cleaning IE and improving its performance. Resetting should fix the issue in most cases, but if it doesn’t work for you, there is another option you can try below.


This is an alternative method that will take you a while, but it can help when IE is not responding and your PC requires an advanced solution:

  • Click Start and type: msconfig
    • A System Configuration window will appear.
  • In the General tab, you will see three options: Startup selection, Diagnostic startup and Selective startup. Selective Startup should be selected and you will need to uncheck Load Startup Items.
  • Now select the Services tab and check the Hide all Microsoft Services box, that appears at the bottom of the window.
  • Click Disable all, then OK and restart the computer.
    • This will turn off all the services that are not indispensable and once the computer is restarted, only crucial Microsoft services will be available. The idea is to try Internet Explorer without any unnecessary services. This will help you to identify the service that is affecting the browser. If you don’t get the error message after restarting and launching IE, you will know that the problematic applications, was one of those that were disabled in the list of msconfig services.
  • To find out exactly which is the service that is causing issues, you will need to go through the msconfig list and try restarting multiple times. Repeat the first three steps to go back to the msconfig Services tab and make sure that the “Hide all Microsoft services” box is still checked.
  • Select only the top half of the services boxes, click OK, reboot and open IE again. If it is working as normal, it means that the responsible for IE’s issues was included in the list of disabled services.
  • Then, check the bottom half of the service boxes, but leave the top half enabled as well. Select OK and reboot.
    • You will need to try this again and again, until you can identify the culprit. Once you know which service is affecting the browser, you can uncheck it or uninstall it.
    • This can be done by highlighting the Manufacturer column in the Service tab and removing it by clicking start and entering: program and features.
    • This solution requires patience, but in the end, it will help you to use Internet Explorer without annoying errors.


Leave a Reply